Help law firms and other legal service providers see themselves as their clients already see them.
Progressive legal departments already track extensive objective and subjective metrics on firms that affect legal buying decisions, but the firms can't see and react to this useful feedback. Law firms have dashboards but tend to track only financial metrics. By giving legal service providers the complete picture, they can improve themselves in context of what matters to their clients and desired clients.
Help legal departments automate the collection and visualization of legal ops metrics and benchmarks.
Legal departments, even those with active diversity and legal ops metrics programs, may have limited information from their providers, may be asking them to manually calculate metrics, or may not have automated methods to calculate, display and benchmark their own non-financial legal ops metrics. Addressing these gaps will accelerate the ease, maturity, and prevalence of metrics in legal departments which, as the top of the supply chain, will drive change for the entire market.
Engage with other industry leaders to agree and standardize legal operational metrics.
The clarification and standardization of certain legal ops metrics will take a village. Legal Metrics is connecting and accelerating existing and new efforts across industry leaders, universities, and standards groups, with initial focuses on diversity and value. Collectively, we are supporting the maturity of all parties in the legal market.